New Military Interrogation Rules Essay Example for Free

New Military Interrogation Rules Essay The film â€Å"In the Name of the Father† had been based on occurrences that occur even in real life. The film gave us a close look on how our justice system could be manipulated in order to suit the wishes of certain people. The film showed innocent people being convicted and accused of the crimes they have done. The fact that those guilty of the crimes confessed their wrongdoings did not hinder the police from punishing the innocent people. The film showed how unfair the British system of Justice is. It showed how the police made use of their positions in order to justify their brutality. They have even made it a point to use brutality in order to make innocent people confess of the crimes they have not made just as can be seen on one part of the movie wherein Gerry had been beaten by the police in order to write a false confession of the sin he did not make. Another annoying part on the movie had been the fact that his father had been charged as an accomplice and thus he had also been taken into prison where he died. The very fact that his innocent father had been made into a criminal and had died in prison grilled Gerry a lot and thus he did everything in his power in order to clear his father name as well as his own, thus the title â€Å"In the Name of the Father†. Denying their prisoners food, and beating them into pulps can be seen on most part of the movie and the police did not stop their brutality until the prisoners confessed for the sins they have done. Dogs are treated in better ways than the prisoner had been treated by the police in the movie. The things the police did goes against the principle of what justice ought to be like. In fact, the brutality did not even ceased when the real crime offender admitted his sin. The police covered the happenings for such a long time until a lawyer came and meddled with their affairs. Of course, the unfairness of the justice system is not as bad as it used to but it does not necessarily mean that the unfairness of the justice system is no longer present on our society as of today. Being forced to sign a false admission by using police brutality as well as involving the suspect’s family on his hardship is still happening today. I mean there are those who are condemned as criminals and their family suffers almost the same level of torture the suspect’s suffer simply because they are related to the suspect. There are even times that even those people close to you are also accused of as accomplice even though the police do not have any sufficient evidences. Often times, we are deceived into thinking that those who are in power is doing things for the common good without realizing the fact that they have been doing things to ensure no one’s good but their own. There are certain rules on the interrogation tactics that are legal to use nowadays but it does not stop some people from abusing their power and still going on with the interrogation tactics being prohibited by the law. We should bear in mind that some interrogation tactics are not allowed nowadays. However, they still happen. There are many cases being reported about police brutality which necessitates improvement however, no such improvements ever happen because police brutality is still very common up to this point in time. The subjects of these abuses are mostly poor people because they do not have the means necessary to demand for justice and thus their voices are seldom heard. Innocent people are being convicted of crimes which they know nothing about. All of us should acknowledge the fact that certain interrogation tactics are banned by the government because they are unjust and it goes against the principle of human rights. Kantian ethics would tell us that each human ought to be treated with respect and not simply as a means to an end. Even using its anti thesis, utilitarianism, police brutalities would still not be justified since it goes against the principle of greatest good for the greatest number of people since only those who hold power could benefit from the rotten way the government works and thus it could lead to the disturbance of the peace within a society. However, these does not stop some people in power from disobeying the law and this could go on forever unless the citizenry decides to do something about it. Reference: CBS News. (2004). New Military Interrogation Rules [Electronic Version]. Use Of Aggressive Tactics Barred; 300 Iraqis Released From Abu Ghraib. Retrieved May 21, 2007 from http://www. cbsnews. com/stories/2004/05/15/iraq/main617654. shtml. Sheridan, J. , George, T. (Writer) (1993). In the Name of the Father. In L. OConnor, G. Byrne T. George (Producer).

First Day of High School Essay Example for Free

First Day of High School Essay Walking into a brand new school for the first time with a bundle of happiness and a twisted knot in your stomach indicating just how nervous you really are, sure is a way to start your first day of high school. It is natural on the part of every student to remember the first day at school. Recently, I just became a 9th grader. I remember the day as a unclear haze, that resembled a impossible puzzle to complete. The night before was spent with stories of high school back in the last couple decades or so. Ever so often was an, Oh youll blend in, Youve grown so much, and I cannot believe youre already in high school. Eventually the praise died down and it was time to climb into bed. The first thing I came to realize was a large building pacted tightly together within a compound wall. As small as I am, i couldnt not seem to put the puzzle pieces together but luckily a map became my bestfriend. The schedule was confusing at first, since it was a long summertime before I had last read one. Nothing felt stable or ordered, everything seemed like it was going to be chaotic any minute. A few seconds later the bell rang, as I thought to myself how much I did not ever recall a harsh stop and ponder during the summer about miss the bell itself. The pattern went throughout the day as a class began, and after a long period a bell ended the period and began a new class. This went on for what felt like years. I walked through the halls and tried to categorize exactly what type of people I would be dealing with and Ive realized the fact high school is anything but the type of events they describe in movies. Everyone seemed to fit each category perfectly, however it wasnt quite the match. These faces appeared more normal and friendly. I remember my imagination of what high school was like when I was younger. I was just dying to experience all the new and exciting things that awaited me. From sports to boys to all the partying, I just wanted to know what everything was like and now that Im finally here, I feel like I want to go back to when I was younger and not wish to grow up so much. As time goes on you find yourself getting to class earlier and earlier each day. Finding new routes, talking a little more, taking more time between classes and the tension eases. The days do not get harder, but the work and study habits do. Later days of the school year are always easier then the first few. Some say that high school was the best time of my life, just like others say that high school was the worst time in their lives. To be honest, I am not sure which category I fall into yet. Ive had a good start but I know high school wont be picture perfect for me. The only thing I can say is that I am learning.

Case Study of KFC Malaysia Holding

Case Study of KFC Malaysia Holding A Case Study of KFC Malaysia Holding: Channel used by KFC to solve communication crisis Abstract On 6th February 2013,the kitchen staff of KFC I- City outlet at Shah Alam, has gone violent towardone of the customers due to miscommunication. The customer was then put on the floor after a heated argument between the staffs and the customer.This problem then solve by KFC Malaysia Holding with a proper alternatives. One of the alternatives used by the company is to use the right channel in solving the issue. Basically, the main aim of this research is to examine the channel used by KFC Malaysia Holding to solve the communication issue specifically the incident of staff and customer caught into a fighting. This research is tries to answer the question of the effectiveness of the channel used by the company to solve the problem or issue. The survey method will be employed in this research for data collection. As this method fall under quantitative method, SPSS (Statistical Package for Social Sciences) software will be used to analyze the data. The finding of this research wil l help the future researchers to understand the effectiveness of channel used by the Food BeveragesCompany in solving their problem or issue. Besides, this research will help to add more literature on the same topic. Keywords: Channel, problem, Food Beverages, Effectiveness Literature Review Definition of Crisis In Effective Crisis Communication (2011), crises can best define as unique moments in the history of an organization. Nowadays, the word crisis has been used widely in a daily conversation. People used this word to describe their problem. For example, they refer to this word if they forgot about their appointments with their clients, having a bad hair days or even quarrel with the family members. All of these are awful experiences do not portray or describe the crisis. When it comes to the company, most of the company refers crisis as something that related to the problem. For example low sales or short of manpower are assume as the crisis to the company. All of the situations are not crisis. But, usually the company will consider all the situations as crisis. Crisis is defined as any situation that is threatening or could even threaten to harm people or property, seriously interrupt business, damage reputation and/or negatively impact stock value (Jonathan Bernstein,2006). According to Hermann (1963), he identified three characteristics of separating crises that are surprise, threat and short response time. An event will not achieve the level of crisis without coming as a surprise, posing a critical level of threat and forcing a short response period. Robert, Timothy Matthew(2011) mentioned in their study that crises can be divided into two categories which are intentional crises andunintentional crises. â€Å"Intentional crises are those international acts which is designed to harm an organization such as terrorism, sabotage, workplace violence and poor risk management whereas unintentional crises are the crises caused by natural and some uncontrollable factors such as natural disasters or product failure† (Robert, Timothy Matth ew, 2011). As for the incident case happened in KFC Malaysia I-City outlet, the incident are category under the unintentional case of crisis. The incident happened due to some misunderstanding between the worker and a customer who has been waiting for the food for some times and did not get the food. Crisis Communication Every company experiences crises but many of them never try to overcome the crisis (Gupta,2011). Jonathan Bernstein (2006) stated that the cheapest way to turn experience into future profit is to learn from others mistakes. There are eleven biggest mistakes to avoid during crisis. To make sure that the crisis flourish and grow, organization should avoid these 11 mistakes: play ostrich, only start work on a potential crisis situation after its public, let the reputation to speak, treat the media as enemy, get stuck in reaction mode versus getting proactive, use language that the audience does not understand, assume that the truth will triumph over all, address only issues and ignore the feelings, make only written statements, use best guess methods of assessing damage and repeat the same things again with expecting different outcome. (Jonathan Bernstein, 2006) These all are the big NO in a crisis. Besides that, Bernstein (2004) also has implemented the 10 steps of crisis communications in solving the communication crisis. One of the steps stressed by Bernstein (2004) was mentioned that the staff in the company should be trained in advance in order to get prepare for respond to all kind of questions. When KFC Holding Malaysia had found themselves in a hot water situation when the video of the fight case gone viral on YouTube, the company has quickly taken steps by keep on posting regular updates on Facebook page to keep the customers updated on companys investigation as well as by doing this the company tries to calm down the anger of the public over the incident happened in its I-City outlet. Apart from this incident, KFC Malaysia was also faced with another crisis in 2011, where there was an video of food tampering by their kitchen staff started to circulate on Internet in year 2011. However, KFC Malaysia company does not try to avoid the crisis, instead, as part of the crisis response strategy, the company established a page on its Facebook to tell its side of the story in order to restore the consumer confidence. Fong (2011) said that KFC Malaysia was success in avoiding crisis to its timely, open, truthful, Internet present and broadly communicated crisis communication plan as the approached enabled the company to seize the information initiative and effectively frame the crisis as the action of a single rogue employee. Channel Used by Company to Solve Problem According to www.ask.com/question/what-are-communication-channels, a communication channel is refer to the medium which is used in transmission of a message from one party to another party such as print media or broadcast media. Channel is also defined as a method or system for communication or distribution in Oxford Dictionaries. Nowadays, as the internet has changed the way people work and interact, social media has broadly used by company as the channel to solve the crisis. Social media can be used as primary means of communication or as an alternative or even additional method for communication. Social media provides many ways to disseminate information in a fast, inexpensive and efficient manner which this help to get right information to the right person at the right time. (Connie M. White, 2011) Moreover, social media is also being used as an alternative way for emergency managers to communicate with the public as well as each other. It provides a free and easy way to dissemin ate large amounts of information to large group of people quickly yet efficiently. (Connie M. White, 2011) Therefore, when KFC Malaysia is facing the communication crisis back in year 2011 regarding about the fight case happened in one of the outlet, KFC Malaysia used Facebook as one of the channel to solve the crisis. The company keep the customers regular updates about the investigation by posting the status on its Facebook page. Other than that, when the food tampering happened in June 2011, KFC Malaysia used social media such as Facebook and YouTube as the channel to solve the communication crisis. The company try to restore back their brand images by telling its side of the story and they have created Question Answer section in their social media page. And this has successfully lead KFC Malaysia out of the crisis. Conclusion This case study is done to provide more literature on Food Beverages field of how the company settle and solve the crisis. Besides that, this case study is also done to understand the channel used by the Food Beverages company while counter the problem and to help KFC Malaysia Holding to improve their services in the future. References: 1. Hermann, C.F, (1963). Some consequences of crisis which limit the viability of organizations. Administrative Science Quarterly, 8, 61-82. (Cited Name of the author 2010) 2. Effective Crisis Communication: Moving From Crisis to Opportunity Google Books. 2014.Effective Crisis Communication: Moving From Crisis to Opportunity Google Books. [ONLINE] Available at: http://books.google.com.my/books?hl=enlr=id=bC3J1C0BXQwCoi=fndpg=PR1dq=definition+of+communication+crisisots=kxWywUAyyusig=8c1FjXqs7nFQNPv5ooVQ_gNaPf0redir_esc=y#v=onepageq=definition%20of%20communication%20crisisf=false. [Accessed 16 April 2014]. 3. MRM London: SOCIAL MEDIA CASE STUDY: How KFC nail a crisis with online comms. 2014.MRM London: SOCIAL MEDIA CASE STUDY: How KFC nail a crisis with online comms. [ONLINE] Available at:http://www.mrm-london.com/2011/07/social-media-case-study-how-kfc-nailed-a-crisis-with-good-communications/. [Accessed 16 April 2014]. 4. Case Study Review Chee Sue Mei (0304377). 2014.Case Study Review Chee Sue Mei (0304377). [ONLINE] Available at: http://cassieethicalcomm.weebly.com/case-study-review.html. [Accessed 16 April 2014]. 5. How KFC Malaysia Handled a Social Media Disaster. 2014.How KFC Malaysia Handled a Social Media Disaster. [ONLINE] Available at: http://www.techinasia.com/kfc-malaysia/. [Accessed 16 April 2014]. 6. . 2014.. [ONLINE] Available at:http://www.oecd.org/governance/risk/The%20role%20of%20Social%20media%20in%20crisis%20preparedness,%20response%20and%20recovery.pdf. [Accessed 16 April 2014]. 7. I-City KFC fight Updated : Workers have been suspended Venusbuzz.com. 2014.I-City KFC fight Updated : Workers have been suspended Venusbuzz.com. [ONLINE] Available at:http://www.venusbuzz.com/archives/7893/i-city-kfc-fight-updated-workers-have-been-suspended/. [Accessed 16 April 2014]. 8. How KFC Malaysia Handled a Social Media Disaster. 2014.How KFC Malaysia Handled a Social Media Disaster. [ONLINE] Available at: http://www.techinasia.com/kfc-malaysia/. [Accessed 16 April 2014]. 9. Fighting case: KFC keeping customers updated. 2014.Fighting case: KFC keeping customers updated. [ONLINE] Available at:http://news.asiaone.com/News/AsiaOne+News/Malaysia/Story/A1Story20120211-327234.html. [Accessed 16 April 2014]. 10. Fong, C. W (2011). Crisis Communication: KFC Malaysia Food Tampering Scandal and How Facebook Saved the Day Yahoo Voices voices.yahoo.com. Available at:http://voices.yahoo.com/crisis-communication-kfc-malaysia-food-tampering-scandal-8875653.html?cat=3. [Accessed 16 April 2014]. 11. channel: definition of channel in Oxford dictionary (British World English). 2014.channel: definition of channel in Oxford dictionary (British World English). [ONLINE] Available at: http://www.oxforddictionaries.com/definition/english/channel. [Accessed 16 April 2014]. 12. Social Media, Crisis Communication, and Emergency Management: Leveraging Web Connie M. White Google Books. 2014.Social Media, Crisis Communication, and Emergency Management: Leveraging Web Connie M. White Google Books. [ONLINE] Available at:http://books.google.com.my/books?hl=enlr=id=bz08DhXc4u0Coi=fndpg=PP1dq=social+media+to+solve+crisisots=qR13hWrCL7sig=KfyeCQ6wedZgeKNDbE_uSfGQ5CY#v=onepageqf=false. [Accessed 16 April 2014]

Alternate Energy Automobiles Essay -- Pollution Transportation Papers

Alternate Energy Automobiles â€Å"Of the world’s approximately 650,000,000 motor vehicles, fewer than 1,500,000 are not powered by either gasoline or diesel.† (Bradley 24). This minority of the vehicular population equates to a mere two thousandths of a percent of alternately powered vehicles. Nearly all of these alternately powered vehicles are powered by liquefied petroleum or compressed natural gas. The time to change that for the better is here and we must push our way through the red tape created by automakers so we can finally drive practical low emission cars. It is imperative that we begin driving higher efficiency automobiles because the limited supply of fossil fuels is running low, global warming is becoming a major issue that needs to be reduced, and internal combustion engines pollute too much. The amount of CO and NO are controllable by the use of different emission such as catalytic converters and exhaust gas re-circulation (EGR) system. These components were forced upon the â€Å"big-three† automakers in the mid-1970s by the environmental protection agency (EPA). The auto making companies fought all of these new regulations, they even went to the point of threatening to close plants because of the new catalytic converters. The companies never ran into problems nor closed plants, and internal combustion engine (I/C engine or ICE) powered cars are getting more efficient by the year thanks to our EPA‘s regulations. The previous CEO of Ford, Lee Iocca, was caught on Nixon’s secret recording system complaining bitterly about the new regulations calling them â€Å"complete wastes of money† (Motavalli 41). Iocca complained about every effort the government made towards pollution and safety. He also believed that airbags, ... ... Holes Become Rat Holes.† Ecological Life Systems Institute. 25 Mar. 2001 . Roosevelt, Margaret. â€Å"Hybrid Power.† Time 24 (2000): 94-95. Stoffer, Harry. â€Å"Ford’s Fuel Pledge Scores; Devil’s in Details.† Automotive News 5886 (2000): 4. Syndor, Alvin G. â€Å"Energy from Fuel Cells.† Electronics Now 168 (1997): 56. OCLC FirstSearch. WilsonSelect Plus. Kresge Lib., Oakland U., Rochester MI. 19 Feb. 2001. Keyword(s): Fuel* and Cell*. Wakefield, Ernest. History of the Electric Automobile. USA: n/a, 1998. Weiss, Peter. â€Å"Device Ups Hydrogen Energy From Sunlight.† Science News 158.12 (2000): 182. Williams, Herald. â€Å"Fuel Cells: the Clean Machine.† Technology Review 97 (1994): 20-30. Udall, Randy. â€Å"When Will the Joyride End?† Seven Wonders. 14 Feb. 2001 25 Mar. 2001 .

The Forbidden Paw :: Creative Writing Examples

The Forbidden Paw Once, a very long time ago there was a crazy family that decided to go on vacation to Manakesh, Morocco. "What a dump! Why would Princess Grace live in a place like this?", the father asked in a curious way. "Dad, that’s Monaco.", the daughter replied with quite an annoyed tone to her voice. The family continued walking through the market, they saw a contortionist doing his acrobatic thing. "I can do that, but I don’t want to.", replied the misfit son. (Who was obviously lying out his @#$!) At the next vendor, the crazy dad saw a monkey’s paw, and he decided that he just had to have it. The vendor of that booth told him that it granted four wishes to whoever owns it. "Sir, I must strongly advise you. Do not purchase this. Behind every wish lurks grave misfortune. I myself, was once president of Algeria.", warned the aging old man. "Come on, pal, I don’t want to hear your life story. Paw me!", was all that the father had to say to him. The man’s wife was not pleased by his senseless and careless purchase. The wife asked where he had gotten that ugly thing. His reply was straightforward, "Why, at that shop right over†¦there?" (But all that was left was a gust of wind) The husband gasped and said, "Oh, no, wait, it was over there." As he pointed to the shop. And as the family was leaving, all they could hear was the vendor saying, "You’ll be sorry!" At home, the paw sat on the coffee table. The son wanted to wish for x-ray specs that really work. But the daughter decided she would rather wish for peace on earth. While they were arguing, the 2-year-old baby grabbed the paw and made her wish. A limo pulled up outside, and the father was very pleased, "Good Baby!" The driver brought her a shiny pacifier, then sped off. "Oh, MAN!", was all that the dad could say. The son decided he had waited long enough, and so he wished for the family to be rich and famous. The father agreed, "Now you’re talking!" Immediately, they were showered with money. The dad took the family to the fanciest restaurant in town, the Gilded Truffle. The maitre’ d showed them to their table†¦ As the family was enjoying dinner, the wife piped up and said that maybe fame and fortune wasn’t as bad as they say.

The Individual and The System in Keseys One Flew Over the Cuckoos Nest :: One Flew Over Cuckoos Nest

The Individual and The System   One Flew Over The Cuckoo's Nest Many social issues and problems are explored in Ken Kesey's novel One Flew Over The Cuckoo's Nest. Perhaps the most obvious complaint against society is the treatment of the individual. This problem of the individual versus the system is a very controversial topic that has provoked great questioning of the government and the methods used to treat people who are unable to conform to the government's standards. McMurphy is an individual who is challenging and rebelling against the system's rules and practices. He eventually teaches this practice of rebellion to the other patients who begin to realize that their lives are being controlled unfairly by the mental institution. When McMurphy first arrives at the institution, all of the other patients are afraid to express their thoughts to the Big Nurse. They are afraid to exercise their thoughts freely, and they believe that the Big Nurse will punish them if they question her authority. One patient, Harding, says, "All of us in here are rabbits of varying ages and degrees...We need a good strong wolf like the nurse to teach us our place" (Kesey 62). This novel has a very strong theme of government rejecting those who are considered nonconformists in modern society. The government then places these nonconformists in mental institutions so it will not have to deal with them. This is society's way of ditching those with nonconformist attitudes so they will disappear from the world and be forgotten. According to one critic, oppressive, conformist, regulatory, civilization is the suppressor of individual freedom (Barsness 433). "He (McMurphy) hadn't let what he looked like run his life one way or the other,anymore than he'd let the Combine (the characters' metaphor for the government) mill him into fitting where they wanted him to fit...He's not gonna let them twist him and manufacture him" (Kesey 153). McMurphy is symbolized as the typical individual, while Big Nurse Ratched is symbolized as a member of the system, or the Combine. Bromden narrates, "McMurphy doesn't know it, but he's onto what I realized a long time back, that it's not just the Big Nurse by herself, but it's the whole Combine, the nation-wide Combine that's the really big force, and the nurse is just a high-ranking official for them" (181).

Improving Listening Skill

NGO TH? THUY DUNG DH27AV03 TOPIC: IMPROVING LISTENING SKILL FOR SECOND-YEAR STUDENTS OF FOREIGN LANGUAGE FA CULITY IN BANKING UNIVERSITY abstract introduction literature review History of listening english skill A brief review of literature related to language listening english methods shows that â€Å"leran more about this in smart talk- a comprehensive set of tools to help you build stronger relationships and overcome communication obstacles† (Lisa B. Marshall,2012. P. 4)In real-life listening situations(Louanne Piccolo,2012,para 1) most of the spoken language we listen to is informal, spontaneous and can contain many features like slurred speech, colloquial vocabulary and incorrect grammar. Listeners usually know in advance something about what is going to be said as they expect to hear something relevant to the context in which they find themselves. Speakers usually direct what they are saying at the listener and take the listener's character and intentions into account wh en speaking.Naturally, listeners are normally speakers as well as we usually respond to what we are listening to by taking part in the conversation or by answering questions. A small amount of the listening we do is done blindly through listening to the radio or talking on the phone. However, most of the time, there is something or someone to look at that is linked to what is being said. Listening in the Classroom is not the same as real-life listening but is as realistic a simulation of real-life listening as possible.Listening activities should be training students and preparing them for effective functioning outside the classroom. They should also provide students with practice in coping with some features of real-life situations. Types of Listening Activities No overt response activities: Students do not have to do anything in response to the listening text. Often students' facial expression and body language will betray what they have understood. Activities of this type include storytelling, listening to songs or watching movies and videos. Short response activities:Students don't only have to give responses verbally but can also respond by performing a task in response to instructions, ticking off items on a worksheet as they hear them being said, ticking off true/false answers in response to statements or writing down missing words from cloze exercises. Long response activities: Students can engage in answering questions verbally about a listening text, taking notes from a mini-lecture by rewriting what you said in different words to the ones you used or writing a brief summary of a listening text. ( Larry M.Lynch,2000, para. 2) Study exploring listening english methods Slow your listening down. Take a minute to breathe and think about listening and to be aware and present. Listen from your head to your toes. Listen as if what you are hearing could change your life. Factoid: We speak an average of 120 words per minute, but listen four times faster. Your mind fills the gap by thinking of other things and wandering off. Stay focused. Slow down your listening and listen more than you talk. Pay attention. Watch out for shiny objects! Stay focused.Don’t get distracted, but rather offer a statement of observation. For example: say, â€Å"It sounds like you’re angry† (or sad/upset/frustrated, etc. ). Listen and watch for the tone of voice, body language, and facial expressions of the person you’re talking to. (fred crane, 2000, p. 1) Get clarification. Listen first, then, ask questions. Find a way to understand their story – their facts, their feelings, and their perceptions. Say, â€Å"Tell me more,† or clarify by saying, â€Å"help me understand,† or â€Å"do you mean to say that†¦? † If you still don’t understand, ask again in a different way.Sometimes you may need to ask for different words. My daughter may say something like, â€Å"the thing didn’t work and it’s just not fair! † I may have to ask her to find a different word to use for â€Å"thing† to understand what she is trying to communicate. Paraphrase. Repeat in your own words what was said to make sure you understand. Try this paraphrasing technique: â€Å"What I hear you saying is†¦Ã¢â‚¬  or â€Å"So you are saying that†¦Ã¢â‚¬  And then check for understanding. Say, â€Å"Is that right? † After listening carefully, respond genuinely. Don’t fake it.An insincere response is worse than no response. Give non-verbal communication. Use eye contact and head nods to show your concern and interest. And, here’s a tip: a response that demonstrates you really weren’t listening is not a good response. A simple change in the way we listen will change the way we understand and how we respond. Active listening will increase the odds of success at understanding what the real issue is. This may take some practice, but you will get bet ter at it, and it may even transform a relationship or two. ( Betty Lochner on August 11, 2011)